Refund and Cancellation Policy:

Cancellations:

• User Cancellations: You can cancel your delivery request at any time before the driver has reached the pickup location.

• Late Cancellations: Once the driver has picked up the package, the order cannot be cancelled.

• Refunds and cancellations are subject to vendor-specific policies and the status of the order, in accordance with applicable laws.

Refunds:

• Eligible Refunds: If a cancellation is approved, the full amount will be refunded to your original payment method.

• Processing Time: Refunds are processed within 5-7 business days.

• For Cash on Delivery (COD) orders, refunds (if applicable) will be processed through the original mode agreed with the user.

Failed Deliveries:

• If a delivery fails due to an incorrect address provided by you, or if the recipient is unavailable, no refund will be issued for the delivery fee.